# Prime Video Says My Device Is Connected Through a VPN

*Live tool: in a browser this page shows the connection of whoever opens it. Below: what it checks and the answers it gives.*

> **What Prime Video shows:** "Your device is connected to the Internet using a VPN or proxy service. Please disable it and try again."

### Why Prime Video does this

Prime Video licenses titles by country and refuses to stream to addresses it believes belong to VPNs, proxies or datacenters.

On home connections the usual causes are iCloud Private Relay, a router or antivirus that routes traffic, or a recycled address.

### How to fix it

1. Turn off any VPN, proxy, iCloud Private Relay or Edge Secure Network, then restart the Prime Video app.
2. Restart your router for a new address and check this page again.
3. If the error stays on a plain home connection, contact Amazon with the address shown above.

Fixed something? Reload this page: the checks above update with your new connection.

### Why does Prime Video think I'm using a VPN?

Amazon judges your address. If it's on a list of VPN, proxy or datacenter addresses, Prime Video refuses to play.

### Does it happen on all devices?

Only on devices that use the flagged address. A phone on mobile data has a different address than your Wi-Fi, which is a quick way to test.

### Other services

[Netflix](https://whoseesmyip.com/netflix-says-im-using-a-vpn) | [Hulu](https://whoseesmyip.com/hulu-says-im-using-a-vpn) | [BBC iPlayer](https://whoseesmyip.com/bbc-iplayer-thinks-im-outside-the-uk) | [YouTube TV](https://whoseesmyip.com/youtube-tv-says-im-using-a-vpn) | [Disney+](https://whoseesmyip.com/disney-plus-error-code-73) | [HBO Max](https://whoseesmyip.com/hbo-max-says-im-using-a-vpn) | [ChatGPT](https://whoseesmyip.com/chatgpt-unusual-activity-detected) | [Google](https://whoseesmyip.com/google-thinks-im-in-another-country)

[Any site says you're on a VPN »](https://whoseesmyip.com/why-does-it-say-im-using-a-vpn)

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Source: https://whoseesmyip.com/prime-video-says-im-using-a-vpn · Prime Video Says You're Using a VPN or Proxy? Check your connection · What to find where: https://whoseesmyip.com/llms.txt